Standing by You: John's Battle for Critical Illness Cover

Client names and details have been changed for privacy.

As Richard Hadley, an independent financial advisor, I've seen firsthand how crucial it is to have the right protection in place. But it’s not just about setting up a policy; it’s about being there for clients when they need it most, especially when things get tough. One of my clients, let’s call him John, arranged a serious illness policy in September 2020. It was designed to offer a financial safety net if he ever received a life-altering diagnosis. Unfortunately, that day came sooner than anyone expected. John was diagnosed with prostate cancer, an incredibly challenging time for him and his family. When John tried to claim on his policy, the process became incredibly difficult. He faced barrier after barrier, to the point where he felt so defeated that he actually cancelled his policy and gave up on ever receiving a payout. He was exhausted and overwhelmed, and the last thing he needed was a fight with his insurance provider. When I spoke to John and heard his story, my heart sank. I immediately told him I would help. We weren't going to let this stand. What followed was a relentless battle. The insurer put up a tremendous number of obstacles for both of us. It was a frustrating and often disheartening process, with endless paperwork, repeated requests for information, and significant delays. But we persevered. We pushed back, we provided everything they asked for (and more), and we refused to take no for an answer. Finally, after over two arduous years from the initial claim attempt, John received his payment. It was a huge relief and a testament to his resilience and our combined persistence. This experience only reinforced my commitment to standing by my clients, ensuring they get the support and justice they deserve, even when the path is incredibly challenging. Don't Face Your Claim Alone. John's story is a powerful reminder that navigating insurance claims, especially during a difficult personal time, can be incredibly challenging. You don't have to go through it alone.

Policy features, exclusions, and eligibility criteria apply; outcomes depend on individual circumstances. Critical illness policy definitions and coverage can vary significantly by insurer.

If you're facing difficulties with an existing insurance claim or want to ensure you have the right protection in place from the start, contact Goodniss today. Let us put our experience and dedication to work for you. We're here to offer expert advice and unwavering support, just like we did for John.